Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can repair track misalignment within the same day of your call. Our technicians carry common parts and tools needed for track repairs. For standard misalignment issues, the repair typically takes 1-2 hours. We offer a 2-hour response guarantee for urgent situations, ensuring your garage door is back to proper operation as quickly as possible.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can result from several factors: physical impact from vehicles or objects hitting the tracks, loose mounting brackets that allow tracks to shift over time, worn rollers that no longer guide the door properly, foundation settling that affects the garage structure, or improper initial installation. Regular maintenance helps identify early signs of misalignment before they become serious problems.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we offer flexible financing options to make new garage door installations accessible for every budget. We partner with leading financing providers to offer competitive rates, often with promotional 0% APR periods for qualified buyers. Options include 12, 24, and 36-month payment plans. Contact us for a free estimate and to discuss financing options that work for your situation.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. This annual tune-up includes lubrication of all moving parts, balance testing, safety system checks, hardware tightening, and visual inspection for wear. Homes in coastal areas like Cape Cod may benefit from twice-yearly service due to salt air exposure that can accelerate corrosion.

Question 5

What is your response time for emergency repairs?

Accepted Answer

We guarantee a 2-hour response time for emergency calls. Our technicians are available 24/7, including weekends and holidays, with no extra charges for after-hours service. When you call our emergency line, you'll speak directly with a dispatcher who can get a technician to your location quickly.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely. All our work comes with a 5-year warranty on labor. Additionally, parts and materials carry their own manufacturer warranties, which we help you register and manage. If any issue arises from our workmanship within the warranty period, we'll return to make it right at no additional cost.

Question 7

Can you match my existing garage door style?

Accepted Answer

Yes, we work with all major manufacturers and have access to a wide variety of styles, colors, and materials. Whether you need to replace a single panel or want a new door that matches your home's architecture, we can source options that complement your existing design. We provide samples and digital renderings to help you visualize the final result.

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